eEnglish FAQ’s
- Who is eEnglish?
We are a company of trained professionals who combined h***e 15 years of English teaching experience. Our instructors h***e taught in Canada, Taiwan, and Shanghai. Our company provides professional business English courses and Business Skills courses to industry leading companies in Shanghai.
- What makes eEnglish different from all of the other English training companies in Shanghai?
We differentiate ourselves through our dedication to customer satisfaction, and our student’s learning results. From the first meeting to the final class we want our customers to feel pleased with our services. To that end, we do weekly recordings to evaluate student’s oral progress, email assignments and feedback to students, and organize social events on weekends. These techniques, combined with the in class materials, ensure students are c***istently improving their speaking, listening, reading, and writing skills.
- What qualificati*** do your teachers possess?
All of our instructors are native English speaking foreigners, with business backgrounds. They all hold TEFL qualificati***, or equivalents, and are devoted to helping their students learn to communicate effectively in English.
- How do you determine what level students are at?
Before placing students into a class, we perform English asses***ent tests, both oral and written. These help us to determine a student’s English ability. We also discuss with each student their needs, and this along with the test results helps us to place the students in the proper class.
- How many students are in one class?
Our class sizes usually c***ist of 6 – 12 students. We encourage this size of class because it helps students to learn and interact together, while maintaining a low enough number to allow each student sufficient chance to participate in class.
- How long does a course last?
One course typically lasts from 3 to 4 months, depending on how many classes are held every week.
- When do the classes take place?
Classes usually take place at your office in the evening, after working hours. We also run classes on Saturdays and throughout regular working hours for our clients who find evening classes unsuitable for their needs.
- What is the cost for participating in a class?
The cost depends on the type of course we are running, and the length of time the course will run for. However, we guarantee we will match, or beat any competitor’s price, while maintaining our high standa*** of teaching quality.
- What if a student is not satisfied with the class?
If, for any reason one of our clients is unsatisfied with our service, we will do everything we can to resolve the problem. If a solution can not be reached, we will refund their money, excluding the cost of the classes already taught, book costs, and an administrative fee.
- What if a student does not understand some of the class material?
When a student is h***ing difficulty with the class material they can contact their teacher via e-mail, and the instructor will help to clarify the problem for the student.