进口BRAGA MORO蓄电池（华北）***
8.1.2 offer field service personnel should possess the following qualificati***
8.1.2.1 observe discipline, abide by the site's each rules and regulati***, abide by rules of electric power safety work;
8.1.2.2 has the strong sense of resp***ibility and the dedication to work, in place in time;
8.1.2.3 understand the contract equipment design, familiar with its structure, has the same or similar unit site c***truction work experience, correctly on-site guidance;
8.1.2.4 healthy body, to adapt to the work at the site conditi***. Offer must replace the unqualified field service personnel.
8.1.3 offer field service personnel duty
8.1.3.1 quoted the main task of field service personnel including equipment call, unpacking of the goods inspection, quality problems of processing, guiding installation and commissioning, to participate in the start-up and performance acceptance test.
8.1.3.2 before installation and commissioning, offer technical service personnel should be on inquiry technical clarificaiton, procedure and method of explanation and dem***tration are going to do. For important process (see table), to offer technical people to confirm and visa, c***truction of inquiry party won't be able to the next procedure. Confirmed by the quoted and visa process quoted as a result of technical service personnel guidance errors and problems, take full resp***ibility for the party.
A, pre-sale service commitments
1, provide professional advice. Reply to you within 2 hours of professional and technical questi***.
2, provide detailed information. Within 4 hours will you need mail out the technical data, and try to you can received within two days.
3, provide reasonable quotation. In 2 hours to provide you with reasonable price.
4, provide at reception. Receive your visit at any time, and try to provide various conveniences to work for your.
Second, sale service commitments
1, adopt the unified national industrial products sales contract and you sign a contract and technical agreement.
2, c***ciously abide by the provisi*** of the contract law, ensure the ***ooth performance of the contract and technical agreement.
3, to volume on time to provide you with quality products, and the optimal transportation mode is adopted to ensure that you receive the goods intact.
4, actively communicate with use, respect for users, to provide users with thoughtful technical support.
5, according to the provisi*** of the contract for you to provide inspection, installation, commissioning and training services.
6, regardless of the size of the contract, all the customers in terms of price and service is fair.
Three, after-sales limited-time service commitments
1. We will be according to the requirements of customers to provide relevant technical training and technical data.
2. The product has quality problem, one year free warranty, life-long maintenance, h***e agreed in the contract as agreed in the contract.
3, we guarantee that the telephone guidance in 15 minutes, by you to rule out the simple failure of equipment.
4, for UPS power supply under 10 kilograms, troubleshooting within two days, or provide new equipment for you to use temporarily, until the damage to the equipment repaired.
5, UPS power supply for more than 10 kilograms, troubleshooting within three days, or provide new equipment for you to use temporarily, until the damage to the equipment repaired.
6, we sell the equipment 3 years free maintenance, life-long maintenance, long-term to provide spare parts, free software upgrades, except as provided in the contract.
